These General Terms and Conditions ("Terms") apply to all offers, quotations, agreements, and services provided by Bureau W3B to its Clients. By accepting a quotation or engaging Bureau W3B for any service, the Client agrees to be bound by these Terms in their entirety. Deviations from these Terms are only valid if agreed in writing by both parties.
1.1 "Bureau W3B" refers to the sole trader registered under CEIDG in Warsaw, Poland, trading under the name Bureau W3B, represented by Thorsten van Zanten.
1.2 "Client" refers to any natural person or legal entity that enters into an agreement with Bureau W3B or makes use of Bureau W3B's services.
1.3 "Agreement" means any contract between Bureau W3B and the Client, including project proposals, service agreements, and these Terms.
1.4 "Services" means website design and development, automation systems, and branding packages, as further described in Article 3.
1.5 "Deliverables" means the tangible and intangible outputs produced by Bureau W3B for the Client, such as website files, automation workflows, and brand identity materials.
1.6 "Written" or "in writing" includes communication by email, provided the sender can be reasonably identified.
Bureau W3B is a sole trader registered under CEIDG, with its registered place of business in Warsaw, Poland.
Bureau W3B provides the following categories of services:
The precise scope, deliverables, timeline, and price for each project shall be set out in a written proposal prior to the commencement of any work. Bureau W3B reserves the right to decline any project request at its sole discretion.
4.1 All quotations are without obligation and valid for 30 calendar days from the date of issue, unless stated otherwise.
4.2 A quotation does not bind Bureau W3B until the Client has accepted it in writing and the required deposit has been received.
4.3 Bureau W3B reserves the right to withdraw or amend a quotation at any time prior to formal written acceptance.
4.4 Obvious errors or mistakes in a quotation shall not be binding upon Bureau W3B.
5.1 An Agreement is formed at the moment that (a) the Client provides written acceptance of a quotation; and (b) any required deposit has been received in full.
5.2 Work shall not commence until both conditions in Article 5.1 have been satisfied.
5.3 Changes to the agreed scope after formation of the Agreement are only binding if confirmed in writing by Bureau W3B.
6.1 All prices are exclusive of VAT and any other applicable taxes, unless expressly stated otherwise.
6.2 Standard payment schedule:
6.3 Invoices are payable within 14 calendar days of the invoice date.
6.4 In the event of late payment, Bureau W3B is entitled to suspend work, charge statutory interest, and recover reasonable costs of debt collection.
6.5 Title to all Deliverables shall remain with Bureau W3B until the Client has paid all amounts owed in full.
The Client undertakes to:
Bureau W3B shall not be liable for any delay, additional cost, or defect arising from the Client's failure to comply with these obligations.
8.1 The number of revision rounds included in the agreed fee shall be specified in the project proposal. Additional revisions shall be charged at Bureau W3B's applicable hourly rate.
8.2 Any material change to the agreed project scope after formation of the Agreement shall be subject to a separate written change order.
9.1 Upon receipt of full payment, Bureau W3B transfers to the Client full ownership of the Deliverables specifically created for the Client.
9.2 Bureau W3B retains all rights in preliminary concepts, proprietary tools, templates, frameworks, code libraries, methods, and know-how. Bureau W3B retains the right to display completed Deliverables in its portfolio and promotional materials unless confidentiality has been agreed in writing.
9.3 Third-party components incorporated into Deliverables remain subject to their respective licence terms.
9.4 The Client warrants that all materials provided are free from third-party intellectual property claims and shall indemnify Bureau W3B against any loss arising from a breach of this warranty.
Each party undertakes to keep strictly confidential all information received from the other party that is of a confidential nature and not to disclose such information to any third party without prior written consent. Confidentiality obligations remain in force for 2 years following termination or completion of the Agreement.
11.1 Agreed project timelines are indicative estimates. Bureau W3B shall not be liable for any delay resulting from circumstances beyond its reasonable control, including delay by the Client to provide required materials, illness of key personnel, failure of third-party services, or events of force majeure.
11.2 In the event of a delay caused by the Client, Bureau W3B reserves the right to revise the project timeline and charge for any additional costs reasonably incurred.
12.1 Bureau W3B warrants that Services shall be performed with reasonable professional skill and care.
12.2 Bureau W3B's total aggregate liability shall not exceed the total fees actually paid by the Client for the specific project giving rise to the claim.
12.3 In no event shall Bureau W3B be liable for indirect, consequential, or special loss; loss of profits, revenue, business, or data; or any failure of third-party software, plugins, or hosting services.
13.1 The Client may cancel an Agreement by written notice at any time. Any deposit paid shall be non-refundable. If work has been carried out beyond the deposit stage, the Client shall pay for all work completed at Bureau W3B's applicable hourly rate.
13.2 Bureau W3B may terminate the Agreement with immediate effect if the Client fails to pay within 7 days of a written reminder, acts in an abusive manner, or requests unlawful acts.
13.3 Upon termination, all outstanding invoices shall become immediately due and payable.
Unless explicitly stated in the project proposal, these Terms do not include ongoing maintenance, updates, security patches, hosting, or technical support following delivery of the Deliverables. Post-delivery maintenance may be arranged under a separate agreement.
The processing of personal data is governed by Bureau W3B's Privacy Policy, which forms part of these Terms by reference. By entering into an Agreement, the Client confirms that it has read and understood the Privacy Policy.
These Terms are governed by the law of Poland. Any dispute that cannot be resolved amicably within 30 calendar days of written notice shall be submitted to the exclusive jurisdiction of the competent court in Warsaw, Poland. Bureau W3B retains the right to bring proceedings before the courts of the Client's country of domicile.
Bureau W3B reserves the right to amend these Terms at any time. Amended Terms shall be published on bureauw3b.com and shall take effect on the date of publication. For Agreements already in force, the Client has the right to terminate within 14 days of notification if they do not accept the amended Terms.
These Terms, together with the applicable project proposal, constitute the entire agreement between Bureau W3B and the Client. If any provision is found invalid or unenforceable, the remaining provisions shall continue in full force and effect. The Client may not assign or transfer any rights under an Agreement without the prior written consent of Bureau W3B.